How to Troubleshoot and FIX Dropbox Syncing Problems

Hi and welcome to allaboutpodcast
My name is Florante.
In today’s video we’re going to talk about Dropbox file syncing issues and how you can resolve them.

If you are outsourcing the post production editing of your podcast you’re probably sharing your files with a file syncing provider like Dropbox. And if you ever had any issue with files not syncing on your editor’s end, chances are they’re probably a Windows computer.

So today, we’re going to make sure we resolve the sync problem and at the same time keep in mind what not to do again in the future so the sync will go on smoothly on both ends.

Alright, so to get started, first thing that you’ll need to do is to login to your Dropbox account.
Viewing it from the Files view doesn’t really reveal much whether our files are sync correctly or not. So what we’ll do is we’ll go to this link: https://www.dropbox.com/bad_files_check
This will help us check out which files and folders have sync issues.

You will notice that this a very powerful tool and something that I would highly recommend for you to visit every now and then just to make sure that you’re not missing any important files.

Now let’s examine the results:

There are two columns in the result that shows us the file affected and the reason why this file is not syncing.
And from a quick look, I can say that those question marks, asterisks and colons are the culprits.

So why did this happen?
If you click on the link just above the list of results you will find out why.
So the main issue is really more on the difference of operating systems used. The client I’m working with are using a Mac computer while I am on a Windows computer.
And since there are certain restrictions in Windows that is not restricted in Mac, hence, the result is a conflict when those files reach my end.

Windows users

* _ (less than)
* _ (greater than)
* : (colon)
* ” (double quote)
*

(vertical bar or pipe)
* ? (question mark)
* * (asterisk)
* . (period) or a space at the end of a file or folder name

Mac Users
Files or folders that begin with a period

Links mentioned in this tutorial: http://dropbox.com/help/145

http://dropbox.com/bad_files_check

http://allaboutpodcast.com/

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2017-04-26T13:44:56+00:00

About the Author:

I'm a Bible believing Christian, a full time freelancer, budding entrepreneur, and an aspiring photographer. Over the past four years, I've submitted almost two hundred podcasts to iTunes. and that number continues to soar. I've worked with both great and small podcasters who wanted to make a change in the world, one episode at a time.

45 Comments

  1. Loren Strand October 28, 2016 at 11:19 am

    Great tutorial Florante! Like you, I encourage customers to be aware or how
    they name files when uploading to Dropbox, Google Drive and other cloud
    sharing platforms. A quick edit of the filename may save time and effort
    waiting on failed syncing — and coordinating with teammates. After all,
    it’s about the ease of a podcast creator to share files with an audio
    engineer. An observation I made is that when you go to the Dropbox
    bad_files_check link, if you have a lot of files (thousands) then the check
    takes a while so be patient. Cheers!

    • All About Podcast October 28, 2016 at 10:52 pm

      +Loren Strand Thank you for watching. I totally agree that the best way to
      avoid these issues is to be mindful of how we name our files. And if you’re
      using Dropbox bad files check for a large number of files, your patience
      will all be worth it.

    • All About Podcast October 28, 2016 at 10:52 pm

      +Loren Strand Thank you for watching. I totally agree that the best way to
      avoid these issues is to be mindful of how we name our files. And if you’re
      using Dropbox bad files check for a large number of files, your patience
      will all be worth it.

    • All About Podcast October 28, 2016 at 10:52 pm

      +Loren Strand Thank you for watching. I totally agree that the best way to
      avoid these issues is to be mindful of how we name our files. And if you’re
      using Dropbox bad files check for a large number of files, your patience
      will all be worth it.

    • All About Podcast October 28, 2016 at 10:52 pm

      +Loren Strand Thank you for watching. I totally agree that the best way to
      avoid these issues is to be mindful of how we name our files. And if you’re
      using Dropbox bad files check for a large number of files, your patience
      will all be worth it.

    • All About Podcast October 28, 2016 at 10:52 pm

      +Loren Strand Thank you for watching. I totally agree that the best way to
      avoid these issues is to be mindful of how we name our files. And if you’re
      using Dropbox bad files check for a large number of files, your patience
      will all be worth it.

    • All About Podcast October 28, 2016 at 10:52 pm

      +Loren Strand Thank you for watching. I totally agree that the best way to
      avoid these issues is to be mindful of how we name our files. And if you’re
      using Dropbox bad files check for a large number of files, your patience
      will all be worth it.

    • All About Podcast October 28, 2016 at 10:52 pm

      +Loren Strand Thank you for watching. I totally agree that the best way to
      avoid these issues is to be mindful of how we name our files. And if you’re
      using Dropbox bad files check for a large number of files, your patience
      will all be worth it.

    • All About Podcast October 28, 2016 at 10:52 pm

      +Loren Strand Thank you for watching. I totally agree that the best way to
      avoid these issues is to be mindful of how we name our files. And if you’re
      using Dropbox bad files check for a large number of files, your patience
      will all be worth it.

    • All About Podcast October 28, 2016 at 10:52 pm

      +Loren Strand Thank you for watching. I totally agree that the best way to
      avoid these issues is to be mindful of how we name our files. And if you’re
      using Dropbox bad files check for a large number of files, your patience
      will all be worth it.

    • All About Podcast October 28, 2016 at 10:52 pm

      +Loren Strand Thank you for watching. I totally agree that the best way to
      avoid these issues is to be mindful of how we name our files. And if you’re
      using Dropbox bad files check for a large number of files, your patience
      will all be worth it.

    • All About Podcast October 28, 2016 at 10:52 pm

      +Loren Strand Thank you for watching. I totally agree that the best way to
      avoid these issues is to be mindful of how we name our files. And if you’re
      using Dropbox bad files check for a large number of files, your patience
      will all be worth it.

    • All About Podcast October 28, 2016 at 10:52 pm

      +Loren Strand Thank you for watching. I totally agree that the best way to
      avoid these issues is to be mindful of how we name our files. And if you’re
      using Dropbox bad files check for a large number of files, your patience
      will all be worth it.

    • All About Podcast October 28, 2016 at 10:52 pm

      +Loren Strand Thank you for watching. I totally agree that the best way to
      avoid these issues is to be mindful of how we name our files. And if you’re
      using Dropbox bad files check for a large number of files, your patience
      will all be worth it.

    • All About Podcast October 28, 2016 at 10:52 pm

      +Loren Strand Thank you for watching. I totally agree that the best way to
      avoid these issues is to be mindful of how we name our files. And if you’re
      using Dropbox bad files check for a large number of files, your patience
      will all be worth it.

    • All About Podcast October 28, 2016 at 10:52 pm

      +Loren Strand Thank you for watching. I totally agree that the best way to
      avoid these issues is to be mindful of how we name our files. And if you’re
      using Dropbox bad files check for a large number of files, your patience
      will all be worth it.

    • All About Podcast October 28, 2016 at 10:52 pm

      +Loren Strand Thank you for watching. I totally agree that the best way to
      avoid these issues is to be mindful of how we name our files. And if you’re
      using Dropbox bad files check for a large number of files, your patience
      will all be worth it.

    • All About Podcast October 28, 2016 at 10:52 pm

      +Loren Strand Thank you for watching. I totally agree that the best way to
      avoid these issues is to be mindful of how we name our files. And if you’re
      using Dropbox bad files check for a large number of files, your patience
      will all be worth it.

    • All About Podcast October 28, 2016 at 10:52 pm

      +Loren Strand Thank you for watching. I totally agree that the best way to
      avoid these issues is to be mindful of how we name our files. And if you’re
      using Dropbox bad files check for a large number of files, your patience
      will all be worth it.

    • All About Podcast October 28, 2016 at 10:52 pm

      +Loren Strand Thank you for watching. I totally agree that the best way to
      avoid these issues is to be mindful of how we name our files. And if you’re
      using Dropbox bad files check for a large number of files, your patience
      will all be worth it.

    • All About Podcast October 28, 2016 at 10:52 pm

      +Loren Strand Thank you for watching. I totally agree that the best way to
      avoid these issues is to be mindful of how we name our files. And if you’re
      using Dropbox bad files check for a large number of files, your patience
      will all be worth it.

    • All About Podcast October 28, 2016 at 10:52 pm

      +Loren Strand Thank you for watching. I totally agree that the best way to avoid these issues is to be mindful of how we name our files. And if you’re using Dropbox bad files check for a large number of files, your patience will all be worth it.

    • All About Podcast December 28, 2016 at 7:37 pm

      Sorry to hear that Vince, but just like any medicine, it doesn’t cure every
      sickness. The tutorial isn’t a panacea to all your syncing problems. Try to
      do a bit more research, and if you find a solution to it, you can freely
      share it with us. Happy New year 🙂

    • All About Podcast December 28, 2016 at 7:37 pm

      Sorry to hear that Vince, but just like any medicine, it doesn’t cure every
      sickness. The tutorial isn’t a panacea to all your syncing problems. Try to
      do a bit more research, and if you find a solution to it, you can freely
      share it with us. Happy New year 🙂

    • All About Podcast December 28, 2016 at 7:37 pm

      Sorry to hear that Vince, but just like any medicine, it doesn’t cure every
      sickness. The tutorial isn’t a panacea to all your syncing problems. Try to
      do a bit more research, and if you find a solution to it, you can freely
      share it with us. Happy New year 🙂

    • All About Podcast December 28, 2016 at 7:37 pm

      Sorry to hear that Vince, but just like any medicine, it doesn’t cure every
      sickness. The tutorial isn’t a panacea to all your syncing problems. Try to
      do a bit more research, and if you find a solution to it, you can freely
      share it with us. Happy New year 🙂

    • All About Podcast December 28, 2016 at 7:37 pm

      Sorry to hear that Vince, but just like any medicine, it doesn’t cure every
      sickness. The tutorial isn’t a panacea to all your syncing problems. Try to
      do a bit more research, and if you find a solution to it, you can freely
      share it with us. Happy New year 🙂

    • All About Podcast December 28, 2016 at 7:37 pm

      Sorry to hear that Vince, but just like any medicine, it doesn’t cure every
      sickness. The tutorial isn’t a panacea to all your syncing problems. Try to
      do a bit more research, and if you find a solution to it, you can freely
      share it with us. Happy New year 🙂

  2. Loren Strand October 28, 2016 at 11:19 am

    Great tutorial Florante! Like you, I encourage customers to be aware or how they name files when uploading to Dropbox, Google Drive and other cloud sharing platforms. A quick edit of the filename may save time and effort waiting on failed syncing — and coordinating with teammates. After all, it’s about the ease of a podcast creator to share files with an audio engineer. An observation I made is that when you go to the Dropbox bad_files_check link, if you have a lot of files (thousands) then the check takes a while so be patient. Cheers!

  3. Vince Galipo December 28, 2016 at 7:32 pm

    YOY DIDNT HELP WITH ANYTHING AT ALL

    • All About Podcast October 28, 2016 at 10:52 pm

      +Loren Strand Thank you for watching. I totally agree that the best way to
      avoid these issues is to be mindful of how we name our files. And if you’re
      using Dropbox bad files check for a large number of files, your patience
      will all be worth it.

    • All About Podcast October 28, 2016 at 10:52 pm

      +Loren Strand Thank you for watching. I totally agree that the best way to
      avoid these issues is to be mindful of how we name our files. And if you’re
      using Dropbox bad files check for a large number of files, your patience
      will all be worth it.

    • All About Podcast October 28, 2016 at 10:52 pm

      +Loren Strand Thank you for watching. I totally agree that the best way to
      avoid these issues is to be mindful of how we name our files. And if you’re
      using Dropbox bad files check for a large number of files, your patience
      will all be worth it.

    • All About Podcast October 28, 2016 at 10:52 pm

      +Loren Strand Thank you for watching. I totally agree that the best way to
      avoid these issues is to be mindful of how we name our files. And if you’re
      using Dropbox bad files check for a large number of files, your patience
      will all be worth it.

    • All About Podcast October 28, 2016 at 10:52 pm

      +Loren Strand Thank you for watching. I totally agree that the best way to
      avoid these issues is to be mindful of how we name our files. And if you’re
      using Dropbox bad files check for a large number of files, your patience
      will all be worth it.

    • All About Podcast October 28, 2016 at 10:52 pm

      +Loren Strand Thank you for watching. I totally agree that the best way to
      avoid these issues is to be mindful of how we name our files. And if you’re
      using Dropbox bad files check for a large number of files, your patience
      will all be worth it.

    • All About Podcast December 28, 2016 at 7:37 pm

      Sorry to hear that Vince, but just like any medicine, it doesn’t cure every
      sickness. The tutorial isn’t a panacea to all your syncing problems. Try to
      do a bit more research, and if you find a solution to it, you can freely
      share it with us. Happy New year 🙂

    • All About Podcast December 28, 2016 at 7:37 pm

      Sorry to hear that Vince, but just like any medicine, it doesn’t cure every
      sickness. The tutorial isn’t a panacea to all your syncing problems. Try to
      do a bit more research, and if you find a solution to it, you can freely
      share it with us. Happy New year 🙂

    • All About Podcast December 28, 2016 at 7:37 pm

      Sorry to hear that Vince, but just like any medicine, it doesn’t cure every
      sickness. The tutorial isn’t a panacea to all your syncing problems. Try to
      do a bit more research, and if you find a solution to it, you can freely
      share it with us. Happy New year 🙂

    • All About Podcast December 28, 2016 at 7:37 pm

      Sorry to hear that Vince, but just like any medicine, it doesn’t cure every
      sickness. The tutorial isn’t a panacea to all your syncing problems. Try to
      do a bit more research, and if you find a solution to it, you can freely
      share it with us. Happy New year 🙂

    • All About Podcast December 28, 2016 at 7:37 pm

      Sorry to hear that Vince, but just like any medicine, it doesn’t cure every
      sickness. The tutorial isn’t a panacea to all your syncing problems. Try to
      do a bit more research, and if you find a solution to it, you can freely
      share it with us. Happy New year 🙂

    • All About Podcast December 28, 2016 at 7:37 pm

      Sorry to hear that Vince, but just like any medicine, it doesn’t cure every
      sickness. The tutorial isn’t a panacea to all your syncing problems. Try to
      do a bit more research, and if you find a solution to it, you can freely
      share it with us. Happy New year 🙂

    • All About Podcast December 28, 2016 at 7:37 pm

      Sorry to hear that Vince, but just like any medicine, it doesn’t cure every sickness. The tutorial isn’t a panacea to all your syncing problems. Try to do a bit more research, and if you find a solution to it, you can freely share it with us. Happy New year 🙂

  4. Erin Healy April 25, 2017 at 5:01 pm

    So if I change the names of files & folders to remove problem characters within the folder on my mac that syncs with dropbox (and another folder on a windows machine ) will that resolve its problems synching ? Should i pause sychibg before making changes then turn it back on?

    • All About Podcast April 25, 2017 at 8:03 pm

      Hi Erin,
      Yes, that’s correct. Just rename it and remove any conflicting characters and it should be good to go.

Comments are closed.